Privacy policy

Last Updated: October 5, 2026

At Zokarto Pvt Ltd (also operating as Zokarto Wellness), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website or book our spa and massage services.

By using our website and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, book an appointment, or contact us, we may collect information such as:

  • Your name
  • Email address
  • Phone number
  • Service address (for at-home spa and massage appointments) and billing address
  • Booking, service history, and wellness preferences
  • Payment and transaction information
  • Information you provide when contacting our customer support

We may also automatically collect certain technical information when you browse our website, such as your IP address, browser type, device information, pages visited, and website usage information.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill your service bookings
  • Process payments and assign service professionals to your location
  • Send booking confirmations, appointment reminders, and service updates
  • Respond to your questions and provide customer support
  • Improve our website, spa therapies, and overall service quality
  • Prevent fraud and unauthorized transactions
  • Send promotional communications where permitted and, where required, with your consent
  • Comply with applicable legal and regulatory requirements

3. Cookies

Our website may use cookies and similar technologies to improve website functionality, remember your preferences, understand website usage, and measure the effectiveness of our marketing and advertising.

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

4. Payment Information

Payments may be processed through third-party payment gateways. Zokarto Pvt Ltd does not necessarily store your complete credit card, debit card, UPI, or other payment credentials on its own systems.

Payment information is handled by the relevant payment service provider in accordance with its privacy and security practices.

5. Sharing of Information

We may share your information with trusted service providers when necessary to operate our business and fulfill your service requests. These may include:

  • Assigned massage therapists and spa professionals
  • Payment processing providers
  • Website and technology service providers
  • Analytics and advertising providers
  • Customer support services

We may also disclose information when required by law or when necessary to protect our legal rights, customers, or business.

We do not sell your personal information to third parties.

6. Marketing Communications

Where permitted by applicable law, we may use your contact information to send you information about new wellness therapies, offers, promotions, and other updates from Zokarto Pvt Ltd.

You can unsubscribe from promotional communications at any time by following the unsubscribe instructions provided or by contacting us.

Transactional communications, such as booking confirmations and therapist arrival updates, may still be sent when necessary.

7. Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill bookings, provide our services, maintain transaction records, resolve disputes, prevent fraud, and comply with applicable legal requirements.

9. Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, or withdraw consent where applicable.

For privacy-related requests, please contact us using the details below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with an updated "Last Updated" date.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or the way we handle your information, you can contact us at:

Zokarto Pvt Ltd
A102 Orchid Heights Apartment,
Bisrakh, Greater Noida West 201318

Email: zoakrto@gmail.com
Phone: +91 87007 88227